Refund policy

JO Puzzle™ does not take title to returned items until the item arrives at our fulfillment center. You may return most new, unopened items sold and fulfilled by JO Puzzle™ within 14 days of delivery for a full refund. At our discretion, a refund may be issued without requiring a return. In this situation, JO Puzzle™ does not take title to the refunded item. This section can probably be amended and changed according to each client’s individual services.


JO Puzzle™ attempts to be as accurate as possible. However, JO Puzzle™ warrant that product descriptions are accurate, complete, reliable, current, and error-­free. If a product offered by JO Puzzle™ itself is not as described, your sole remedy is to return it in unused condition.


The price of the product offered on any of JO Puzzle™ Products represents the full retail price offered on the product itself, as specified by us.

In general, we only charge the price of products from your credit card once your order has reached the shipping stage.